Scentsy FAQ

Click on the question to reveal the answer. If there are any questions that you have that are not answered here, don’t hesitate to contact me.

What is the Scentsy Mission Statement?

To Bring value to the world by providing an industry-leading, family-friendly business opportunity selling creative, artistic, high-quality products that warm the heart, enliven the sense, and inspire the soul.

How long will our candle bars last?

They will last about 60 – 80 hours, however, some have lasted longer. It depends on the strength of the fragrance, the air circulation of the room, etc.

What kind of wax is used in Scentsy candle bars?

Many customers have asked about the wax we use and why. Here is the scoop. We use a food-grade petroleum-based wax. We chose this wax because of its superior scent loading ability, melt point, and firmness. We looked into vegetable-based waxes, and we just couldn’t get a quality candle bar. The type of wax we use is a non-issue, with regard to the chemicals released while burning. We only warm the scent out of the wax – the wax remains in the warmer, thus there is no danger of chemicals being released into the home.

Do I use a whole candle bar at a time?

Candle Bars come in six, break-a-part sections. Choose your favorite candle bar scent, break off one or two sections, and place in our warmer. Next turn on your warmer…relax and enjoy. The only thing warming out is the fragrance.

How hot does the wax get when warmed?

The wax will get to just above body temperature, so it won’t burn or harm anyone.

How do I clean the wax out of the warmer?

While the wax is warmed and melted pour into a disposable container and wipe the warmer with paper towels or napkins. You can also place the warmer lid in the freezer for 5-10 minutes and the wax should slide out. Then just pop in another scentsational scent.

What wattage of light bulb does the warmer use?

A standard 25-watt, small base light bulb. Each new warmer comes with its own light bulb.

How much is shipping?

Shipping is always free for home or catalog parties with $150 or more in total retail sales. Direct ship orders to individual customers add 10% to their total. Shipping to Hawaii or Alaska is 10% with a 20% shipping charge for direct ship orders in those states.

How long until delivery?

Approximately 2 to 3 weeks from when the party closes or an order is placed.

Joining Scentsy

Can I sell online?

Yes! Independent Consultants can sell Scentsy products online. All online advertising must first be approved by the home office.

Can I sell on eBay?

NO! To maintain the quality and integrity of Scentsy products, Independent Consultants are prohibited from selling on eBay or any other auction-type website or service.

Can I make my own personal website?

Yes! Independent Consultants can make their own website, however all independent websites must be approved by the home office.

Can I sell at fairs and events?

Yes! Independent Consultants are allowed to sell at local events and expos. You can elect to purchase inventory to resale at the events or take orders only. The choice is yours.

Are there any monthly/quarterly sales requirements?

Consultants are required to submit at least $150 in retail sales quarterly (with $150 being in a one month period). If consultants fail to qualify, they will be terminated unless they make special arrangements with Scentsy. Scentsy will decide whether or not they will make an exception to the rule on a case-by-case basis.

Are we required to pay for any of the Host Rewards?

A $5 Host Rewards Fee – Party Fee can be paid either by the Host or the Consultant. Most Consultants use this as a thank you gift for the Host and pay the fee themselves.

How much is a Scentsy Starter Kit?

Scentsy Starter Kits are $99 plus tax and shipping (shipping is $10 – tax is based on your local tax rate). Each kit contains everything you need to start your business.

How long does it take to get my Scentsy Starter Kit?

Scentsy generally ships starter kits within 72 hours of receiving your application. Starter Kits are shipped via UPS.

Who do I contact for help once my kit has arrived?

You have many people who want to help you succeed. I recommend contacting your sponsor (the person you signed up under) first. If they can’t answer your questions, you can contact me (your director) or call the toll-free number for Scentsy’s customer service. Don’t hesitate to ask questions, I too was a new consultant at one time. I want to help you!!!